ROCKINGHAM MOTOR SPEEDWAY LIMITED
Terms and Conditions – Ticket Sales
Terms and Conditions – Ticket Sales
Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed.
Each order will be charged a £1.00 fee to cover postage and processing, tickets will be sent via Royal Mail Recorded Delivery.
No duplicate tickets will be issued to replace lost or stolen tickets.
Customers are advised to check their purchase upon receipt.
Rockingham will make every effort to dispatch tickets to you using the appropriate dispatch method, as advised at the time of booking. Rockingham will send an email confirming dispatch of your order when tickets are leaving our office, provided you supply a correct, valid email address at the time of booking. It is the customers' responsibility to notify Rockingham if the tickets do not arrive in a timely manner. Rockingham will not refund your booking if you do not inform us on non-receipt of tickets. If we are unable to post the tickets to you for any reason, we reserve the right to set your order for collection at the venue, and you will be advised of this in writing.
If details of the event are significantly changed after an order is placed and you are eligible for a refund tickets need to be sent to the following address –
Rockingham Motor Speedway
Telephone 01536 500500
We advise the use of secure mail when returning tickets as we cannot guarantee refunds without the tickets being returned to us. You should also include a copy of the email or letter if requested, or a covering note containing your order reference number and contact information. On receipt, Rockingham will refund the customer the face value of the tickets using the same method as used to purchase them.
Please note, in the event of an event being cancelled or postponed, Rockingham cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.
If Rockingham is unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged: • Rockingham dispatch your order to the wrong address and cannot provide replacement tickets
• Rockingham do not dispatch your order and do not arrange for the tickets to be available for collection
• Rockingham dispatch the wrong order, ie wrong event / wrong type of tickets
• Any other similar circumstances where Rockingham has acted with negligence or where we may have acted in breach of contract
It is the responsibility of the customer to inform Rockingham of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
The right to admission to an event is reserved by Rockingham, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Rockingham would advise customers that no refunds will be offered to customers who are refused entry or ejected for being (or appearing to be) under age without an appropriate adult*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
No dogs are permitted on site.
Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.
If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
If tickets that are dispatched are returned to Rockingham as "addressee unknown", we reserve the right to cancel the order.
In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address. We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with rockingham.co.uk and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. If you do not wish to receive further updates please email email@example.com
We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.